Case Study

Cape Fear Public Utility Authority


Cape Fear Public Utility Authority is a waste and water treatment provider for the 60,000 plus residents in the New Hanover County, NC area. They operate solely on the funds of their customers and were looking for a way to add more money back into their budget without having to raise costs for their consumers.

Understanding the complexity of utility billing and rates, CFPUA decided to work with the experts at UMS. In analyzing their 192 electric accounts, UMS analysts were able to uncover major savings opportunities. One of the opportunities projected to yield hundreds of thousands in savings required a slight operational shift. UMS helped advise in this shift. Other non-operational change savings were also implemented by UMS for CFPUA.

First, our team identified a billing error for which UMS was able to obtain a refund for STF for three years of overpayment. Second, we were able to negotiate a new Power Purchase Contract with their
power provider resulting in annual ongoing savings.

Overall, CFPUA realized over $290,236 in annual savings. Two specific accounts produced $119,628 in savings during just a 6-month period.

Cape Fear Public Utility Authority was happy to be able to gain savings to help further supply high-quality service to New Hanover County residents.

The Facts

You can trust the experts at UMS


$ 250 k
in annual savings
electric accounts audited
$ 50 k
savings on two accounts in 6-months
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